Privacy Policy

Who We Are

Sky Horse Farm Hurghada is a German family-run horse riding stable offering horse riding experiences, camel rides and related activities in Hurghada, Egypt.

Information We Collect

Depending on how you use our website, we may collect information that you provide directly to us or information generated when you use our website.

• Full name
• Email address
• Telephone or WhatsApp number
• Booking information
• Selected tour, date and time
• Number of guests
• Hotel or pickup information
• Messages and inquiries
• Payment-related information
• Technical information such as IP address, browser and device information
• Information collected through cookies and similar technologies

How We Use Your Information

We may use personal information for the following purposes:

• Processing and managing bookings
• Sending booking confirmations
• Contacting you regarding your reservation
• Arranging requested pickup services
• Responding to inquiries
• Providing customer support
• Processing payments
• Preventing fraud or misuse
• Maintaining website security
• Improving our website and services
• Complying with applicable legal obligations

Legal Bases for Processing

Where the General Data Protection Regulation (GDPR) applies, personal data may be processed on the following legal bases:

Booking Information

When you make a booking through our website, we may process information such as your name, contact details, selected tour, booking date, time, number of guests and pickup information.

This information is used to manage your reservation, communicate with you and provide the booked service.

Payments

Payments may be processed securely through third-party payment providers such as Stripe or PayPal.

Sky Horse Farm Hurghada does not intentionally store complete credit or debit card numbers on its own website.

Payment providers may collect and process payment information according to their own privacy policies and terms.

Third-Party Services

Our website may use third-party services that process certain information on our behalf or independently.

• Payment providers
• Website hosting providers
• Email services
• Maps and location services
• Video and social-media services
• Website security services
• Analytics technologies, where enabled

Third-party providers may process information according to their own privacy policies.

Cookies

Our website may use cookies and similar technologies to provide essential functionality and improve your browsing experience.

• Essential website functionality
• Security
• Remembering preferences
• Website performance
• Understanding website usage
• Supporting embedded content

Where consent is legally required for non-essential cookies, consent will be requested before those cookies are used.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

Booking information may need to be retained longer where necessary for:

• Accounting
• Legal obligations
• Dispute resolution
• Fraud prevention
• Establishing or defending legal claims

When information is no longer required, it will be deleted or securely disposed of where reasonably possible.

Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorized access, disclosure, loss, misuse, alteration or destruction.

However, no transmission or storage system on the internet can be guaranteed to be completely secure.

International Data Transfers

Because Sky Horse Farm Hurghada operates in Egypt and may use international service providers, personal information may be processed in countries outside the European Economic Area.

Where the GDPR applies, applicable requirements for international transfers and appropriate safeguards will be considered.

Your Data Protection Rights

Where applicable under the GDPR and other data-protection laws, you may have the right to:

• Request access to your personal data
• Request correction of inaccurate information
• Request deletion of your personal data
• Request restriction of processing
• Object to certain processing
• Request data portability
• Withdraw consent where processing is based on consent

Children’s Privacy

Our website is not specifically directed at children. We do not knowingly collect personal information from children for purposes that are not appropriate or legally permitted.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, technology or legal requirements.

The latest version will always be published on this page.

Contact Us

If you have questions about this Privacy Policy or how we handle personal information, please contact us.